Important Notice Before Buying

Important Notice Before Buying

Dear Valued Customers,

We would like to bring to your attention some important information regarding our online shop, specializing in the sale of vintage products. Please take note of the following policies:

1. Taxes and Customs: As mentioned in our previous notice, taxes may vary depending on your country of residence. If there are any additional taxes or customs duties imposed by your country's customs authorities, we will collect them from you. We will provide you with a detailed receipt and proof of payment for these charges.

2. Delivery: While we strive to ensure the safe and timely delivery of all orders, we would like to emphasize that any missing packages or parcel loss during transit are beyond our control. Therefore, we cannot accept responsibility for such occurrences and will not be able to provide refunds in these cases.

3. Returns/ Refunds: We regret to inform you that, due to the unique characteristics and irreplaceable nature of our vintage and handcrafted products, we are unable to accept returns or offer refunds once the payment is made. Vintage items may exhibit signs of wear or age, while our handcrafted products have slight variations that contribute to their one-of-a-kind charm. We provide accurate descriptions and photographs to ensure transparency, and we encourage you to review them carefully before making a purchase decision. 

4. Customs Clearance: Customs clearance is a crucial step in the international shipping process. It is the process by which goods are inspected, verified, and cleared by the customs authorities of the destination country. This ensures that the products comply with all relevant regulations, restrictions, and duties.

5. Product Descriptions: Please note that variations in color, texture, and appearance may occur with our vintage products. The color of the item in the photographs may slightly vary from the actual product due to digital deviation and individual screen settings. The color stated in the description is for reference purposes only, as color judgment can be subjective. We encourage you to review both the product descriptions and photographs to gain a comprehensive understanding of the item before making a purchase decision.

6. Sizing and Measurements: Vintage clothing and accessories may have different sizing standards compared to modern items. We provide detailed measurements for each garment to assist you in making an informed decision. Please refer to the provided measurements to ensure the item will fit you properly. If you have any questions or need additional measurements, please don't hesitate to contact our customer support team.

7. Limited Availability: Vintage items are often one-of-a-kind or available in limited quantities. Due to their rarity, there is a chance that certain items may sell out quickly. We recommend completing your purchase promptly to secure the vintage pieces you desire.

8. Condition and Authenticity: We take great care to accurately assess the condition of our vintage products and ensure their authenticity. However, please keep in mind that these items may show signs of wear, age, or minor imperfections. This adds to their unique character and does not diminish their value. We provide as much information as possible regarding any notable flaws or repairs in the product descriptions。

9. Wholesale Section: Please be aware that any payment made in the wholesale section will serve as a non-refundable deposit for your order. Once you have made the initial deposit payment, we will reserve the products you have ordered. Rest assured, we will reach out to you via email to request the final payment once the products are ready for shipment. 

10. Communication and Support: We are committed to providing excellent customer service and are here to assist you. If you have any questions, concerns, or need further assistance, please don't hesitate to contact our customer support team. We strive to respond promptly and ensure your shopping experience with us is enjoyable.

We appreciate your understanding and cooperation in adhering to these policies. If you have any further questions or concerns, please do not hesitate to contact our customer support team at [customer support email/phone number]. We are here to assist you.

Thank you for choosing [Your Online Shop Name]. We value your business and look forward to serving you.



Back to blog